Privacy policy
How Philly Wooden Spools handles the details you send with a reel pickup or quote request, who sees them and how to ask for them to be removed.
Who this policy covers
This policy covers phillywoodenspools.com and the requests sent through its form or to info@phillywoodenspools.com. It explains what information is collected, why, and what you can ask us to do with it.
What we collect
- What you type into the request form: whether you want to sell, recycle or buy, reel details, quantity, ZIP code, address, name, company, email, phone, timeframe and message.
- Text-message consent, if you tick the box, with the wording you agreed to.
- Technical details sent with the form: the page you sent it from, how you arrived (for example a search or a link with campaign tags) and an identifier that stops the same request being recorded twice.
- Site analytics: pages viewed, how the form was used, approximate location from your IP address, device and browser. We use PostHog, sent through this site's own address. Session recordings mask everything typed into form fields.
Why we use it
To answer your request, plan and carry out a pickup or delivery, keep a record of what was collected or supplied, and understand which pages help people find the right reel. We do not sell your information, and we do not use it to advertise other companies' products to you.
Who else sees it
Requests are stored in the customer database service this site uses to record and route leads. Analytics data is processed by PostHog. Both act on our behalf. Information may be disclosed if the law requires it.
Text messages
If you tick the consent box, we may text you about your request. Message and data rates may apply. Reply STOP to opt out at any time. Not ticking the box does not affect your request.
How long we keep it
Request records are kept while they are useful for the pickup, delivery or follow-up, and for the records a business normally keeps. Ask us to delete yours and we will, unless we have to keep it for a legal reason.
Your choices
Email info@phillywoodenspools.com to ask what we hold about you, to correct it, or to delete it. You can block analytics with your browser's privacy settings or a content blocker; the site still works.
Changes
If this policy changes, the new version will be posted here with its date.
Last reviewed 2026-11-09.